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 About
U.S.Tours |
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We are America’s receptive.
We produce customized group tour
packages. Whether you are planning
one group tour to a single destination,
or you are planning a program of
two-dozen tours each year, we can
help. As your supplier, we will
co-ordinate the purchasing, packaging
and operations of your tours so
you are free to sell.
U.S. Tours are
unescorted (unless specifically
requested) do-it-yourself, private
labeled packages that may be customized
to your specifications. We typically
offer one free fare with every 16
paid, and do not include transportation
unless requested.
Our customers
include motor coach companies, tour
operators, and a variety of non-profit
groups scattered across America.
Our greatest pride is our service.
We are customer friendly. We answer
our phones and emails. We talk with
our customers. We provide fast price
quotes and sound advice. We believe
in the work ethic of our parents
and grandparents. The e-machines
of our children are important but
they are not a substitute for human
customer service. |
| Information
& Policy |
To order any U.S.Tours package
1.
Simply call us at 1-888-393-8687 and
we’ll discuss the features and
price of your tour, then provide a
written quote. Note: Real people answer
our phones.
2. Once you
accept we send a written order, for
a signature, to confirm that prices
and features are correct.
3. Once you
return a signed order, we begin tour
production and will provide any sales
flyers you wish.
4. All quotes are
subject to availability. No price
or service is guaranteed until confirmed
by our office. |
Terms
of Purchase
1. Unless stated
to the contrary, your first deposit
is due at 60 days prior.
2. Balance Payment
& Rooming Lists are due 30 days
prior.
3. Passenger
Itineraries, Hotel Lists & Luggage
Tags are available a few days after
we receive your rooming list &
balance payment. Your final Operations
Booklet with detailed schedules,
maps, notes, vouchers and etc. will
arrive about 7-10 days before departure.
4. Smiles and
memories begin at time of service.
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All
Tours Include :
Lodging and
overnight accommodations are in first
class hotels, motels, and resorts.
Admissions and sightseeing costs as
featured in the itinerary. All taxes
and gratuities on featured services,
and costs for baggage handling. |
Complimentary
Fares
U.S.
Tours offers one free with every 16
paid fares. On cruises the 3rd and
4th people in a room do not count
toward your 16. On motorcoach tours
they do.
Please note, we are happy to change
this1-16 ratio, as you wish. If you
want 1-10 or 1-40, we can make those
adjustments, it simply affects the
price. |
Last
Minute Booking Policy
We know sometimes
you will have a customer who wants
to go at the last minute. When this
happens, simply call and let us know,
we’ll do our very best to get
them on board. |
| Motorcoach
Tour Cancellation Policy
We hope to minimize
penalties on customer cancellations.
Should one of your members cancel
and you replace them from your waiting
list there will never be a penalty
from us. Note however, that airlines
and cruise ships often charge for
name changes. Unless specifically
stated otherwise, on any tour that
does not require Airline, Amtrak
or Cruise Ship reservation’s
U.S. Tours Cancellation Policy is:
1) Loss of deposit
with less than 30 days notice.
2) 50% Loss of
fare with less than 10 days notice.
3) No Refund
with less than 48 hours notice.
Click
Here to View the U.S. TOURS Travel
Protection Plan
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Air
& Cruise Tour Penalties
Will vary
from trip to trip depending on each
airline and cruise ship’s policies.
We offer a separate Insurance Policy
that provides coverage against penalties
as well as additional benefits. Please,
ask us for a copy. |
International
Border Crossings
On any tour leaving
the United States, it is the responsibility
of each passenger to have in their
possession proper documents. It is
the responsibility of the group leader
to advise all passengers. Currently,
to enter Canada, Mexico, most Caribbean
Ports, Bermuda and the Bahamas, native-born
U.S. Citizens must show:
1) A valid U.S.
Passport, or
2) A Government
Issued Birth Certificate (hospital
issued Birth Certificates are not
acceptable) with photo I.D. Cards.
Additionally, for
airline & cruise security it is
necessary to reserve every ticket
with each passenger’s actual
legal name, no nicknames. On all flights,
even domestic flights, every passenger
must show a government issued photo
ID with spelling exactly as it is
on the ticket.
U.S. Tours cannot
be held responsible, and cannot delay
a tour if any passenger is denied
border crossing, or boarding onto
a cruise ship or airplane. We recommend
everyone obtain a Passport. Regulations
regarding border crossings and identification
are changing. Please suggest to your
travelers that this is a good time
to get a Passport. |
Delivery
of Documents
1)
Motorcoach Packages:
U.S. Tours Operations Books are
not completed until 10-15 days before
your departure, as stated on your
Tour Confirmation. We can provide
you with passenger itineraries at
30 days prior, once your Room List
and Final Payment has been received.
If you must have more information
earlier than this we can provide
you with a tentative Operations
Schedule - but this will not be
finalized until the entire Operations
Book is finalized.
Passenger
Itineraries contain hotel names
& phone numbers, as well a daily
sequential list of events. They
do not include times - we do not
provide individual passengers with
times. .
2)
Cruise & Resort Packages:
We
forward Cruise Line & Resort
Package documents upon receipt.
Usually
21-30 days prior to departure.
Responsibility
In common with other
tour companies, U.S. Tours acts
only in the capacity of an agent
between tour members, travel service
companies and other suppliers in
all matters relating to arrangements
for tour components.
U.S. Tours, because
of its status as an agent, and because
it maintains no control over the
personnel, equipment or operations
of these travel service suppliers,
assumes no responsibility for and
cannot be held liable for any personal
injury, property damages, or other
loss, accident, delay, inconvenience
or irregularity, from whatever cause,
during a trip.
Further, U.S.
Tours reserves the right to change
or cancel tour itineraries, and
any tour components or services,
whenever U.S. Tours in its sole
discretion deems such change to
be necessary. All air fares, cruise
fares, and rates for other transportation
and tour services are based on fares
in effect at the time of printing
and are subject to carrier tariff
changes, and supplier surcharges.
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